Changing or cancelling a visit.

Contact Gedara directly — message your family coordinator, or write to hello@gedara.online. Tell us which visit and what you'd prefer instead, and we'll confirm back to you.

Your parents can ask us directly too. If they do, we'll let you know.

[Cancellation and rescheduling windows to be confirmed.] We're not going to publish a specific notice period until it's one we can genuinely hold to. In the meantime, tell us as early as you can and we'll do our best.

A missed visit is one where the companion attends as arranged but the visit can't go ahead, or where a scheduled visit doesn't take place.

[Missed-visit refund or credit policy to be confirmed.] Where a visit is missed for a reason on Gedara's side, we'll make it right with you directly while this is being finalised.

You can stop at any time by telling us. [Notice period and final-month terms to be confirmed.] We'll confirm what's outstanding in writing rather than leaving you to guess.